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Leaders Merchants Complaint - Cancellation fee $350.00 never signed up - merchant service account
Leaders Merchants Complaint

Leaders Merchants Complaint

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Cancellation fee $350.00 never signed up - merchant service account


If I could rate them in the negative I would. Josh Couglin was my sales rep. He called me to sign up for merchants services on Nov 9, 2016. I told him I needed to make sure that my booking software I used on my website would accept them as my merchant. Josh told me I would be receiving a call before anything was finalized. Next thing I know I get a welcome letter on Nov 10. I found out I could not use a third party merchant with my booking service and called the company on Nov 11, 2016. The number Josh gave me said the company was closed and would reopen until Nov 14, 2016. I called first thing Monday morning explaining their merchant services would not work with my program. Next thing I know I get a charge for a cancellation fee of $350.00. I had not even received anything or hooked anything up. This was so wrong. I called the company to ask for them to return my money and they denied it. I HAVE NEVER FILLED OUT A REVIEW IN MY LIFE!!! I know reviews can really hurt a company so I don't participate. I feel this was so wrong I cannot just sit back and say nothing. I WOULD NOT USE LEADERS MERCHANT FOR ANYTHING! IF I CAN SAVE ONE PERSON FROM BEING RIPPED OFF THIS IS WORTH WRITING. If I had looked at the companies reviews I would have never even talked to them. They have terrible reviews. I hope this helps anyone who is considering this company.


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